Gaia Organic Nails

Privacy Policy

Effective date: July 13, 2026

Gaia Organic Nails ("we," "us," or "our") operates the website gaiaorganicnails.com and the Gaia Organic Nails SMS Program. This Privacy Policy explains what information we collect, how we use it and the choices you have. By using our website or opting in to our SMS program, you agree to the practices described below.

1. What Information We Collect

We collect the following types of information when you interact with our website, contact us or book a service:

• Contact information: your name, phone number and email address when you submit a form, call us or book an appointment
• Appointment details: requested services, preferred dates and times and any notes you provide about your visit
• SMS consent records: the date, time and method of your opt-in to our SMS program
• Website usage data: IP address, browser type, device type, pages visited and time spent on the site, collected automatically through cookies and similar technologies

2. How We Use Your Data

We use the information we collect to:

• Schedule, confirm and manage your appointments
• Respond to your questions and service requests
• Send appointment reminders, booking confirmations and updates you have opted in to receive
• Send occasional promotional offers if you have consented to receive them
• Improve our website, services and guest experience
• Comply with legal obligations

3. SMS Opt-In Details

The Gaia Organic Nails SMS Program sends the following message types: appointment reminders, booking confirmations, appointment changes and cancellations, customer care responses and occasional promotional offers.

Message frequency varies based on your appointments and interactions with us. You may opt in to the program by:

• Checking the SMS consent box on a form on our website
• Providing verbal consent in person at our salon
• Texting our business number directly

Consent to receive SMS messages is not a condition of purchasing any goods or services. You can opt out at any time by replying STOP to any message. Reply HELP for assistance.

4. Cookies & Tracking

Our website uses cookies and similar tracking technologies to remember your preferences, understand how visitors use the site and improve performance. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings, though some parts of the site may not function properly without them.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information. Our website is served over SSL/TLS encryption, which protects data transmitted between your browser and our servers. Any payment processing is handled by PCI-compliant third-party payment processors; we do not store your full payment card details on our systems.

No method of transmission or storage is 100% secure, but we work to protect your information against unauthorized access, alteration, disclosure or destruction.

6. Your User Rights

Depending on your location, including rights available to California residents, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Withdraw SMS consent by replying STOP to any message

To exercise any of these rights, contact us using the details in Section 9. We will not discriminate against you for exercising your privacy rights.

7. Age Restriction

Our website and SMS program are intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18 through our website or SMS program. If you believe a person under 18 has provided us with personal information, please contact us and we will delete it.

8. Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service providers: trusted vendors who help us operate our website, booking system and communications, bound to use your information only on our behalf
• Legal requirements: when required by law, regulation, legal process or governmental request
• Business transfers: in connection with a merger, sale or transfer of business assets, subject to this Privacy Policy

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, reach us at: